How do I get started with a government-funded Home Care Package?


STEP 1: Register on My Aged Care

The first step to getting a Home Care Package is to contact My Aged Care (the national entry point to Australia’s aged care system) by calling 1800 200 422. You will be asked questions over the phone to help work out your needs and care arrangements.


STEP 2: Free assessment by ACAT

My Aged Care will refer you to an Aged Care Assessment Team (ACAT) team who will arrange a time to complete a free in-home assessment to identify your care needs.  Assessments by ACAT’s are funded by the Government, and do not cost you anything.


STEP 3: Eligibility

You will receive a letter of approval to let you know whether you are eligible and approved to receive a Home Care Package, and at what level. You will be placed in the national queue and once a suitable package becomes available to you, you will be notified by mail.


If you were recently assessed by an ACAT team and are still waiting for your home care package to be approved by My Aged Care, Southern Plus have affordable private plans available while you are waiting for your Home Care Package.


STEP 4: Research home care providers

While you are waiting in the queue, it is recommended you start researching approved home care providers to understand how they can meet your care needs.


Southern Plus is an accredited services provider, offering a range of services including allied health (i.e. Physiotherapy, podiatry), clinical care and traditional home care services such as personal care, domestic care, transport, medication support and respite. Contact one of our friendly care advisors on 1300 000 161 for more information about our services.


STEP 5: Enter into a Home Care Agreement

When you reach the top of the national queue, you will receive a letter with details of your Home Care Package. Once you have chosen a home care provider that best suits your needs, they can provide you with a Home Care Agreement.


STEP 6: Begin your services

If you have selected Southern Plus as your provider, contact our friendly care advisors on 1300 000 161 to arrange a time for a care worker to visit you at home to discuss your individual home care needs. Our trained and qualified staff will work with you, and your family, to identify your individual needs, goals and aspirations. We will then create a personalised care and support plan including the services you need to live better in your own home.


Part of this planning process is to identify when and how often you would like to receive services. This helps to ensure that our services are provided at times that are convenient for you, working in with your regular schedule.


You will be provided with a copy of your personal plan, so you can stay fully informed about your Home Care services.


For more information on getting started, contact us on 1300 000 161 or

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